Every Croco Print order is printed to order: nothing is stocked in advance, everything is made specifically for you. The total lead time is therefore the production lead time plus the carrier's transit time.
How your order is processed
- Receipt — your order is recorded as soon as payment is confirmed, and a confirmation e-mail is sent to you.
- File check — the site automatically checks the format and resolution of your artwork, which is then printed as is. If you chose the proof option (BAT, 5 € incl. VAT), a preview is sent to you for approval before printing.
- Production — printing starts after approval of the proof when one is required.
- Dispatch — an e-mail with the tracking number is sent to you as soon as the parcel is handed to the carrier.
When a proof is required, the production lead time starts from your approval of the proof, not from the order date.
Production lead times
Lead times in working days, from the approval of your file (and of the proof when one is required). The carrier's transit time is added to this.
| Product family | Production |
|---|---|
| Colour and black and white copies | 2 working days |
| DTF transfer sheets | 2 working days |
| Flyers, borderless prints and business cards | 3 working days |
| Posters | 3 working days |
| Die-cut stickers | 3 working days |
| Custom textiles (t-shirts, sweatshirts) | 5 working days for up to around ten items in stock; larger series: lead time confirmed at order, the time to receive the garments |
An order placed before noon on a working day counts that day; after noon, at the weekend or on a public holiday, it counts the next working day. The expected dispatch date is shown on each product page, in the basket, then repeated in your confirmation e-mail. For an urgent need, call us before ordering: depending on the workshop's workload, faster production is often possible.
Delivery methods and shipping costs
Parcels leave from our Nîmes workshop. The delivery method is chosen at checkout, and its price is calculated according to the weight of the parcel and the delivery address. The rates below are those of a small parcel in mainland France, as a guide.
| Delivery method | Shipping | Indicative rate |
|---|---|---|
| Collection from the workshop, 9 rue de Saint-Gilles, 30000 Nîmes, by appointment | as soon as your order is ready, we e-mail you to arrange a time slot | free |
| Mondial Relay, pick-up point delivery | 3 to 5 working days | from 3,53 €, free from 60 € of items |
| Mondial Relay, home delivery | 3 to 5 working days | from 6,37 € |
| Colissimo, home delivery | 2 to 3 working days | from 4,16 € |
| Chronopost, delivery to a Pickup point | the next working day after dispatch (not after the order: production comes first) | from 9,83 € |
| Chronopost, home delivery | the next working day after dispatch (not after the order: production comes first) | from 13,13 € |
Large formats (A1 and A0 posters, 58 × 100 cm DTF sheets) travel rolled in a rigid tube; other prints are shipped flat, protected by cardboard.
Free pick-up point delivery from 60 € of items in France (Mondial Relay), from 150 € in Europe. Below that, the pick-up point is the cheapest option, from 3,53 €. Collection from the workshop is always free, by appointment.
The exact delivery costs are always shown in the summary, before you finalise your order.
Areas served
- Mainland France: all the delivery methods above.
- Corsica: Mondial Relay delivery to a pick-up point at the usual rate; Chronopost delivery there carries a heavy surcharge from the carrier.
- European Union (Belgium, Luxembourg, Germany, Netherlands, Austria, Spain, Italy, Portugal, Ireland): delivery to a Mondial Relay pick-up point from 3,42 € (Belgium, Luxembourg, Spain), to a Chronopost or UPS pick-up point elsewhere, or to your door; allow 2 to 6 working days after dispatch. Pick-up point delivery free from 150 € of items. Prices incl. VAT, French VAT included, no customs fees. The exact rate is shown at checkout according to the country and the parcel.
- Overseas territories, other EU countries, Switzerland, United Kingdom: no online delivery for now. Write to us at contact@crocoprint.fr, we will prepare a shipping quote.
Collection in person
Collection from the workshop, 9 rue de Saint-Gilles in Nîmes, is free for every order, by appointment: choose it at checkout, and we e-mail you as soon as your order is ready to arrange a time slot.
Tracking your order
A tracking number is sent to you by e-mail when the order is dispatched. You can also see the status of your orders in your customer account.
Damaged parcel or non-compliant order
On receipt, we invite you to check the condition of the parcel and the conformity of the products. In the event of a damaged parcel, an error or non-conformity, contact us as soon as possible at contact@crocoprint.fr or on 07 43 30 53 53, attaching photographs if possible. We will, as appropriate, replace or refund the product concerned.
Delays
The lead times shown on this page are given as a guide. Croco Print cannot be held responsible for delays caused by the carrier or resulting from force majeure. In the event of a significant delay, contact us: we will check with the carrier.
Right of withdrawal
As our products are made to your specifications and clearly personalised, they fall under the exception provided for in article L221-28 3° of the French Consumer Code: the 14-day right of withdrawal does not apply, except in the case of a lack of conformity or a hidden defect. Details are in article 9 of our terms and conditions of sale.